Dokkio
Director of Engagement & Analytics - September 2020 - Present
Channel & Product Analyses
>> Improved Data Driven Decision Making: Integrated data from Google's BigQuery, Segment, MixPanel, & Google Analytics into a comprehensive stickiness report, tracking breadth and depth of user engagement by account and by cohort, improving campaign performance, ROI and quality of leads
Management & Strategy
>> Achieved Top Product on Product Hunt through a coordinated marketing blitz
Dokkio
Customer Operations Manager - December 2016 – September 2020
>> Earned 34 5-star reviews 18 of which mentioned Customer Support
>> Developed, pitched & won marketing strategy, hired growth marketing staff, and showed organic traffic, and signup increases of over 30% within three months
PBworks
Head of CX - December 2015 - December 2016
PBworks
Manager, Support & Customer Success - November 2012 - December 2015
Education
Master of Science in Marketing Western Governors University 2023
Master of Business Administration Western Governors University 2022
Bachelor of Science in Information Technology Western Governors University 2021
Certificates
Customer Engagement & Analytics Columbia Business School 2022
Diversity & Inclusion for Organization Excellence Stanford Graduate School of Business 2022
Data Science with Tableau Cornell University 2022
Skills
Marketing, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google Ads, Google Analytics, Adobe Analytics, HubSpot, Salesforce, Excel, SQL, Tableau, Python, R, Data Visualization, Diversity and Inclusion Advocacy, Team Leadership, Collaboration, Change Management, Risk Management, Technical Project Management, Scrum & Agile Methodologies, Analytics, SaaS, Web Development, HTML, CSS, WordPress, Wix, GoDaddy, Social Media
Certifications & Portfolios
HubSpot SEO, Google AdWords, Google Analytics
AWS Cloud Practitioner, ITIL4, Project+ Security+ A+ Network+
Data Analysis with Python & Python for Data Science and AI
Data Analytics Professional & Project Management Professional
Data Portfolio: https://github.com/dowosage
Tableau Portfolio: https://public.tableau.com/app/profile/dowosage
Dow Osage, Founder & CEO of WiredTreehouse
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